Order fulfillment
Kingdom Longevity Labs connects you with independent, state‑licensed providers and partner pharmacies. Once your intake is complete and a provider issues a prescription, your order is transmitted to a licensed U.S. partner pharmacy for fulfillment.
- Prescriptions are dispensed by licensed pharmacists in accordance with state and federal law.
- Packages ship in discreet, tamper‑evident packaging with no references to the contents on the exterior.
- Temperature‑sensitive medications ship with cold‑chain packaging where required.
Processing & delivery
- Processing: once the provider approves the prescription and payment is captured, orders ship within 24 hours (excluding weekends and federal holidays).
- Delivery: most U.S. orders arrive within 3–7 business days of shipment via FedEx or UPS.
- Shipping cost: standard ground shipping is included in the cost of your treatment plan unless otherwise noted at checkout.
- Refills: refills are queued to arrive before your current supply runs out, based on your plan's billing cycle.
Weekends, federal holidays, severe weather, and carrier delays may extend these estimates.
Service areas
We currently ship to the 50 U.S. states and the District of Columbia where our partner providers and pharmacies are licensed. We do not ship to U.S. territories, APO/FPO addresses, or internationally. Availability of a specific medication or program may vary by state based on provider licensure and applicable law.
Tracking
- You will receive a shipping confirmation email with a tracking number once your package leaves the pharmacy.
- No signature is required at delivery for standard orders.
- Please make sure the shipping address on file is accurate and accessible. We cannot reroute packages once they are in transit.
Lost, damaged, or missing items
Please inspect your package as soon as it arrives. If anything is wrong, you must notify us within 48 hours of delivery and include clear photos of the issue. Contact us at [email protected]. For packages that never arrive, the same 48-hour window applies starting from the carrier's estimated delivery date. Reports made outside this window may not be eligible for a replacement or claim.
- Arrived damaged or missing items: keep the original packaging and all contents, and send photos of the outer box, any damage, and what you received within 48 hours of delivery. We'll open a claim with the carrier and, where appropriate, send a replacement at no additional cost.
- Marked delivered but not received: check around the delivery location and with household members first, then contact us within 48 hours of the carrier's estimated delivery date. We'll coordinate with the carrier to investigate and, where appropriate, reship the order.
- Wrong item shipped: don't open or use the product. Photograph the packaging and label and contact us within 48 hours of delivery; we'll arrange a replacement and, if needed, a prepaid return label.
Because of the regulated nature of prescription medications, returns of dispensed product that arrived as ordered are generally not accepted — see our Refund & Cancellation Policy for details on cancellations and eligible refunds.